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"Ensure your customer service and sales contact centres are serving the right customer at the right time, in the right place".
AAPT Traffic Insight provides rated Inbound and Outbound call traffic data on an ongoing basis between billing cycles rather than at the end of the month.
Purpose built for Call Centre Managers, Marketing Managers & Operational staff to perform timely analysis, change the organisation dynamically as and when your customers do. Manage contact centre resources, identify productive and non-productive agents addressing issues before they escalate. Assess the impact of marketing campaigns, review coverage geographically, with International and National maps, and in Australia drill down into detail reports by State, Locality and Postcode.
"AAPT Traffic Insight builds on the benefits of the Premium package by providing ongoing data between billing cycles."
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Call Centre Solution - Optimise your Staff Levels
Schedule and automatically
receive reports that enable
you to staff your Call Centre
to the appropriate level in
accordance with how your
business changes over time; by hour, by day or by day of week. Roster staff to optimise your customer experience and reduce operational expense while staff wait for calls.
Set customised alerts on
unacceptable levels of
abandoned, busy or no
answer calls to your call
centre to enable rapid
staffing to the right levels
and management of non
performing individuals
or groups.
Read more on AAPT Call Centre Solutions
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Operations Solution – Proactively minimise your costs
Define a set of standard
alerts, such as more than
$100.00 on any service in
a hour, day, week or perhaps any international calls to certain countries.
Receive an email alert in your inbox each time calls are made outside of operational hours, long duration calls, calls to unacceptable numbers.
Set some standard variance
reports, for example, any
service that has increased in number or cost of calls by
more than 50% in any given
day, week month.
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Marketing Solution – Gain Valuable customer intelligence
Plan more effective marketing programs by measuring the impact of Inbound campaigns by Country, State, Locality and postcode.
Ensure you are targeting and driving effective campaigns to the right demographic. Compare the outcome of certain campaigns to ensure
you are learning driving
better campaign development
in the future.
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These are just some of the myriad of applications that AAPT Traffic Insight provides.
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